ING DIRECT Save Your Money

Find a Free ATM

FAQ


Enter any of the following: Address -or- City/State -or- Zip Code.

Search


Example searches: 1 South Orange St., Wilmington, DE, or Wilmington, DE, or 19801

Notice to Cardholders of Member Institutions:
If the surcharge screen appears during your ATM transaction, press “yes” to accept the surcharge and proceed with your withdrawal. You will not be charged the surcharge or Allpoint will refund your money.

Allpoint Money Back Guarantee:
Surcharge-Free or we will refund any fees you are charged. Some locations may have more than one ATM, not all of which participate in the Allpoint Network. Please be sure to check the ATM you are using for the Allpoint logo to ensure it is the correct one.

General (Click on a question to view the answer)

Q: What is the Allpoint™ Network?

A: Allpoint is a national network of 32,000 ATMs that offers ING Direct Customers surcharge-free access to their Electric Orange.

Q: What is an ATM surcharge fee?

A: A surcharge (also known as a convenience fee) is the fee ATM owners may charge for using their ATMs.

Q: Where are Allpoint ATMs located?

A: Allpoint's 32,000 surcharge-free ATMs are located in all 50 states, including major retailers like Target, Rite Aid, Sunoco and many others.

ATM Usage

Q: I used an Allpoint ATM and the "surcharge message" screen said I would be assessed a surcharge for the transaction I was attempting. Will I be charged? Why does this happen?

A: No. Due to the technical limitations of certain types of ATM machines, we are not able to prevent the "surcharge message" screen from appearing on many Allpoint ATMs.

You should continue the transaction by answering "yes" on this screen. When you get your receipt, you'll see that you were not assessed a surcharge.

Q: I used an Allpoint ATM and was incorrectly surcharged. How can I get a refund for the fees assessed?

A: Click here to get additional information on how to submit a refund request via the Allpoints Network web site.

Q: Your web site listed a certain ATM as part of your network, but when I went to use the ATM, the Allpoint logo was not on the machine. Is this ATM still surcharge-free?

A: Yes. All ATMs listed on this search tool are surcharge-free, even if the Allpoint logo is not on the ATM. The Allpoints Network is constantly adding new ATMs, and it may take 4-6 weeks to get the logo added onto these ATMs.

Q: Are there any limitations to how many times I can use an Allpoint ATM?

A: No. You have an unlimited number of surcharge-free transactions at Allpoint ATMs.

Q: Can I still use ATMs that are not part of Allpoint?

A: Yes. Your ATM card will continue to work at ATMs that are not included in the Allpoint network. However, you may be assessed a surcharge fee.

ATM Locator

Q: How does your ATM locator work?

A: It's easy! Simply type in an address, or city/state, or zip code, and the locator will list the address of all Allpoint ATMs within 20 miles of the location.

Q: How often is the location data on your web site updated?

A: The ATM data used in the ATM locator is updated every two weeks to reflect any changes to the Allpoint network locations.

Allpoint Network The information provided is general information only. The ATM descriptions have been provided to ING DIRECT by Allpoint™. It is possible that information may be inaccurate or may have changed. ING DIRECT does not assume responsibility for the accuracy of this information. Additionally, the ATM descriptions used may vary by location.
Allpoint FAQs